Airline-aligned workforce upskilling
Training Programs
Structured programs for airline employees and candidates across operations, engineering, customer experience, data, commercial, and leadership. Designed to be practical, measurable, and deployable.
Airline Operations & Control Foundations
Operations • Hybrid / On-site
6–8 weeks (flex) Role-based outcomes Global delivery
Ideal for
Operations staff, candidates, supervisors
Learning outcomes
- Turnaround KPIs and station performance
- IROPS playbooks and communication models
- Operational control workflows and escalation
- Safety-first decision-making under time pressure
Aviation Data Engineering & Analytics
Data & Digital • Hybrid / Remote
7 weeks (flagship) Role-based outcomes Global delivery
Ideal for
Analysts, data engineers, airline digital teams
Learning outcomes
- Airline data model: flight, pax, revenue, ops
- ETL/ELT patterns, quality gates, observability
- Dashboards for ops, revenue, and CX
- Governance, privacy, and audit readiness
Customer Service Excellence & Service Recovery
Customer Experience • On-site / Hybrid
4–6 weeks Role-based outcomes Global delivery
Ideal for
Airport service, call centers, cabin-facing roles
Learning outcomes
- De-escalation and disruption handling
- Service recovery frameworks and scripts
- Operational empathy: balancing policy and care
- Measuring CX outcomes with practical metrics
Engineering Reliability & MRO Planning
Engineering • Hybrid
6–10 weeks Role-based outcomes Global delivery
Ideal for
Maintenance planners, reliability engineers
Learning outcomes
- Reliability programs and event triage
- MRO planning and resource forecasting
- Compliance documentation fundamentals
- Predictive maintenance concepts (practical)
Leadership in Airline Operations
Leadership • Hybrid / On-site
5 weeks Role-based outcomes Global delivery
Ideal for
Supervisors and emerging leaders
Learning outcomes
- Shift leadership and team performance
- Decision discipline and escalation clarity
- Change management for airline environments
- Coaching methods for frontline excellence
Enterprise delivery options
FlyrEdge programs can be delivered as on-site cohorts, hybrid cohorts across regions, or remote learning with labs. We can also tailor content to match airline SOPs, tooling, KPI definitions, and governance standards.